Data & Privacy
This Privacy Policy explains how ph78 collects, uses, stores, and protects the personal information of players in the Philippines. When you register an account or use any part of our platform — including slot games, live casino, deposits, and withdrawals — you agree to the practices described here. We are committed to keeping your data safe and handling it responsibly at all times. If you have questions about how your information is managed, visit our FAQ page for quick answers.
Your Information
We collect only the information needed to run your account securely and deliver a smooth gaming experience for players across the Philippines.
When you create a ph78 account, we collect your full name, date of birth, email address, and Philippine mobile number. This information is required to verify your identity, confirm you meet the minimum age of 21, and set up your account correctly. We may also ask for a government-issued ID during the verification process to comply with Philippine regulations. All registration data is stored securely and is never shared with unrelated third parties. Providing accurate details at sign-up ensures your account remains in good standing and withdrawals are processed without delays.
Every deposit and withdrawal you make on ph78 generates a transaction record that includes the amount, payment method, timestamp, and account reference. We collect this data to process your payments accurately, detect any unusual activity, and maintain a clear financial history for your account. Supported payment channels in the Philippines include GCash, Maya, and major bank transfers such as BDO, BPI, and UnionBank. Transaction records are retained for the period required by applicable Philippine financial regulations. We do not store your full GCash or bank login credentials — only the reference details needed to complete and verify each transaction.
When you access ph78 on your mobile phone, tablet, or desktop, we automatically collect certain technical data such as your device type, operating system, browser version, and IP address. This information helps us optimise the platform for the devices most commonly used by Filipino players and identify any technical issues that may affect your experience. We also record which pages and games you visit so we can improve navigation and surface the most relevant content. Usage data is analysed in aggregate and is not used to identify you personally beyond what is necessary for account security. You can review our cookie practices in the section below for more detail on how tracking works on our platform.
If you contact ph78 support through any available channel, we retain a record of that communication including the content of your message, the date and time, and any resolution steps taken. This allows our support team to follow up effectively and maintain a consistent service history for your account. Communication records are kept for a reasonable period and are accessible only to authorised ph78 staff. We will never use the content of your support messages for marketing purposes without your explicit consent. If you believe a support record contains an error, you may request a review through the same support channel.
ph78 is a platform intended for players based in the Philippines, and we may use your IP address or other location signals to verify that you are accessing the platform from an eligible location. This check is carried out to comply with applicable regulations and to ensure that the platform is not accessed from restricted jurisdictions. Location data collected for eligibility purposes is not used for any other purpose and is not shared with third parties outside of regulatory requirements. If you are travelling outside the Philippines and experience access issues, please contact support for assistance. We do not track your precise physical location beyond what is needed for these compliance checks.
ph78 uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your browsing session. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the site so we can make improvements over time. You can manage non-essential cookie preferences through your browser settings at any time. Continued use of ph78 after being informed of our cookie practices constitutes your acceptance of essential cookies as described in this policy.
Your Rights
Filipino players on ph78 have clear rights regarding their personal information. Here is a straightforward summary of what you can request and how.
You have the right to request a copy of the personal data that ph78 holds about you at any time. To make an access request, contact our support team with your registered account details and a description of the information you are seeking. We will respond within a reasonable timeframe and provide the requested data in a clear, readable format. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests. This right ensures you always have visibility over how your information is being used on the platform.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Common examples include an incorrect date of birth, a changed mobile number, or an outdated email address. You can update basic account details directly through your account settings, or contact support for changes that require manual review. ph78 will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate also helps ensure that deposits and withdrawals are processed without unnecessary delays.
You may request that ph78 delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine financial and gaming regulations, and deletion requests cannot override these legal obligations. If your deletion request is approved, we will remove your data from active systems and confirm the action in writing. Accounts with outstanding balances or unresolved disputes may not be eligible for immediate deletion until those matters are resolved.
You have the right to object to certain types of data processing, including the use of your information for direct marketing or profiling purposes. If you no longer wish to receive platform communications from ph78, you can opt out at any time by updating your notification preferences in your account settings or by contacting support directly. Objections to processing that is required for legal compliance or the performance of your account contract may not be upheld, but we will always explain the reason clearly. ph78 takes all objection requests seriously and will review each one on its individual merits before responding.
Common Questions
Straight answers to what Filipino players most often ask about how their data is handled on ph78.
Now that you know how ph78 protects your personal information, join thousands of Filipino players and start enjoying slot games and live casino entertainment — register for free today.